Thank you for shopping with Digheigg. Your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to make it right. This Refund Policy explains how refunds are handled and what you can expect when returning or canceling an order.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The refund request must be made within 14 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Proof of purchase (order number or receipt) must be provided.
• Only regular-priced items may be refunded; sale items cannot be refunded unless defective or damaged.

2. How to Request a Refund

To start the refund process, please follow these steps:

1. Contact our customer service team at info@digheigg.com and provide your order number, reason for refund, and photos (if applicable).
2. Our team will review your request and provide return instructions if eligible.
3. Once we receive your returned item, it will be inspected for quality and eligibility.

3. Refund Approval and Processing

If your return is approved, we will process your refund within 5–10 business days after receiving your returned item. Refunds will be issued to your original method of payment.

Please note that:

• Shipping fees are non-refundable.
• If your refund is delayed, check with your bank or card provider before contacting us.
• Depending on your payment provider, processing times may vary.

4. Non-Refundable Items

Some products are not eligible for refunds due to hygiene or customization:

• Custom or personalized products
• Gift cards and promotional items
• Final sale or clearance products

5. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include clear photos and your order number, and our team will arrange a replacement or refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. Processing time varies by institution.
• If you’ve completed all these steps and still haven’t received your refund, email us at info@digheigg.com.

7. Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund. After 24 hours or once your order has been shipped, cancellation is no longer possible, and our standard return process will apply.

8. Contact Us

If you have any questions regarding our Refund Policy, please contact our support team:

• Email: info@digheigg.com
• Website: www.digheigg.com
• Support Hours: 24/7 online, response within 48 hours