Welcome to Digheigg! We aim to deliver your orders quickly, safely, and affordably — wherever you are in the world. Please review the details below to understand how our shipping and delivery process works.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, it will enter our processing queue.

• All orders are typically processed within 1–3 business days.
• During high-volume periods or holidays, processing may take up to 5 business days.
• Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping Methods & Estimated Delivery Time

We partner with reliable logistics providers to ensure timely delivery. Estimated delivery times vary by region:

• United States: 7–15 business days
• Canada, UK, Australia: 10–20 business days
• Europe: 10–25 business days
• Asia: 7–20 business days
• Rest of the World: 15–30 business days

Delivery times may vary depending on your location, customs clearance, or unforeseen courier delays.

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location and order weight.
• Free standard shipping may be available for qualifying orders during promotions.
• Express shipping options are available for an additional fee where supported.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and link. You can use this link to monitor your shipment’s progress online at any time.

Note: Tracking updates may take 24–48 hours to appear after dispatch.

5. Incorrect Shipping Information

Please double-check your shipping address before completing checkout. Digheigg is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us within 24 hours at digheigg@gmail.com.

6. Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the customer.

Digheigg is not responsible for delays caused by customs clearance or any additional charges applied during the import process.

7. Lost, Damaged, or Delayed Packages

• If your package is delayed beyond the estimated time, please contact our support team for assistance.
• We are not liable for packages lost due to incorrect addresses provided by customers.
• If your package is confirmed lost by the carrier, we will reship your order or issue a refund according to our Refund Policy.

8. Pre-Orders & Custom Items

Pre-order and custom-made items may require additional production time. Estimated shipping dates will be provided in the product description or confirmation email.

9. COVID-19 & Global Logistics Notice

Due to global logistics challenges, slight delays may occur for international deliveries. We appreciate your understanding and patience during this time.

10. Contact Us

If you have questions or concerns about your order shipment, please reach out to our support team:

• Email: info@digheigg.com
• Website: www.digheigg.com
• Support Hours: 24/7 online, response within 48 hours